Who we are
This website is run by [Company name] Ltd, trading as Netbeam (“Netbeam”, “we”, “us”, “our”). We are a company registered in England and Wales, company number [00000000], registered office [registered office address]. We are registered with the Information Commissioner’s Office (ICO) under registration number [ZA000000].
We are the controller of the personal data described in this policy. If you have any questions about it, email info@netbeam.co.uk or write to us at the address above.
What this policy covers
This policy explains what personal data we collect when you visit netbeam.co.uk, fill in one of our forms or work with us, why we use it, who we share it with, how long we keep it and the rights you have under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
The data we collect
Information you give us
- Free audit forms: your email address and website address.
- AI quiz / contact form: your name, email address, website address and anything you write in the message box.
- Email, phone and calls: your name, contact details and anything you tell us about your business.
- If you become a client: business contact details, billing details and the information needed to deliver the work (for example access to your website, analytics or Google Business Profile).
Please do not send us sensitive personal data (such as health information) through our forms.
Information collected automatically
- Server logs: our hosting provider records technical data such as your IP address, browser type, the pages requested and the date and time, to keep the website secure and working.
- Your cookie choice: stored in your browser so we do not ask you again (see our Cookie Policy).
- Analytics (only if you accept): if you click “Accept analytics” we may use analytics tools to understand how visitors use the site, such as pages viewed, device type and approximate location. We do not use analytics unless you have accepted them.
How we use your data and our lawful bases
| Purpose | Lawful basis (UK GDPR Article 6) |
|---|---|
| Replying to your enquiry, preparing your free audit, quiz score or quote | Legitimate interests (responding to people who contact us) and steps you ask us to take before a contract |
| Providing services to clients, invoicing and managing the relationship | Contract |
| Keeping accounting and tax records | Legal obligation |
| Keeping the website secure and working | Legitimate interests |
| Website analytics | Consent (you can withdraw it at any time) |
| Occasional follow-up emails about our services to business contacts | Legitimate interests; you can opt out at any time using the link in the email or by replying “unsubscribe” |
We do not sell your personal data, and we do not make decisions about you based solely on automated processing.
Who we share your data with
We only share personal data with trusted service providers who process it on our behalf and under a written contract, including:
- Website hosting: Hostinger, which hosts this website and its server logs.
- Email: our business email provider, which delivers and stores the messages sent through our forms.
- Fonts: Google Fonts, which supplies the typeface used on this site. Your browser connects to Google’s servers to download it, which means your IP address is sent to Google.
- Analytics: only if you accept analytics cookies.
- Professional advisers: such as our accountant, where needed.
We may also disclose data where the law requires it, or to protect our rights.
International transfers
Some of our service providers, and members of our own delivery team, are based outside the UK. Where personal data is transferred outside the UK, we make sure it is protected by an adequacy regulation or by appropriate safeguards such as the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses. You can ask us for more information about these safeguards.
How long we keep your data
- Enquiries that do not lead to work: up to 12 months after our last contact, then deleted.
- Client records: for the length of the contract and then 6 years, to meet tax and legal requirements.
- Server logs: for the period set by our hosting provider, normally no more than a few months.
- Analytics data: no longer than 14 months.
How we keep your data secure
The website uses an encrypted (HTTPS) connection, access to our systems is limited to people who need it, and we use secure, password-protected services. No system is completely secure, but we take reasonable steps to protect your data.
Your rights
Under UK data protection law you have the right to:
- ask for a copy of the personal data we hold about you;
- ask us to correct data that is wrong or incomplete;
- ask us to delete your data;
- ask us to restrict how we use your data;
- object to us using your data based on legitimate interests, including for direct marketing;
- ask us to transfer data you gave us to another organisation (data portability);
- withdraw your consent at any time, where we rely on consent.
To use any of these rights, email info@netbeam.co.uk. There is normally no charge, and we will reply within one month. We may need to confirm your identity first.
Complaints
If you are unhappy with how we have used your data, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner’s Office: ico.org.uk/make-a-complaint, telephone 0303 123 1113.
Children
Our website and services are aimed at businesses. We do not knowingly collect personal data from children.
Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it was last changed.